Thank you for choosing huqiahuan.com! We want you to be happy with your purchase. If you are not satisfied with your order, we offer a refund and return policy to ensure your shopping experience is as pleasant as possible.

  1. Return Policy
    Return Time: You have 30 days from the date you received the item to request a return. If you do not request a return within 30 days, we will not be able to provide you with a refund.
    Product Condition: To be eligible for a return, the item must be unused, in its original packaging with all accessories, tags, and instructions. Any damage, dirt, or missing parts will not be refunded.
    Non-Returnable Items: The following items are not returnable:
    Customized or personalized products.
    Special promotional products.
  2. Refund Process
    Request a Return: Please submit a return request through our Contact Us page. Include your order number and the reason for the return requested so that we can process it quickly for you.
    Get a Return Authorization: Our customer service team will review your request and provide a return authorization and return address.
    Returning Items: Ship the item back to the address we provide. Please make sure to use a trackable postage method and keep the proof of postage. Return shipping costs are usually borne by the customer unless it is due to our error (such as sending the wrong item or the item is damaged).
    Refund Processing: Once the returned item is received and its condition is confirmed, we will process the refund via the original payment method within 5-7 business days. Refund processing time may vary depending on the payment method.
  3. Exchange Policy
    If you wish to exchange the item, please follow the return process. After the item is returned, you can place a new order to get the desired item.
  4. After-sales Support
    If you have any questions during the return or refund process, please feel free to contact us through our Contact Us page. Our customer service team will be happy to help you.
  5. Policy Changes
    We reserve the right to change or update this Refund and Return Policy at any time. Any changes will be updated on this page, and it is recommended that you check back regularly to understand our policies.

Thank you for your support and trust in huqiahuan.com! We hope you have a pleasant shopping experience with us!